1. Who we are
Brothers Pharmamach (India) Pvt. Ltd., Plot No. 2, Phase II, GIDC Vatva, Ahmedabad 382 445, Gujarat, India, is responsible for personal data collected through this website. Contact: info@brothers.in.
2. Data we collect
- Details you give us: name, company, email, phone/WhatsApp, country, delivery and billing address, and enquiry details.
- Order and payment information needed to issue invoices and process payments (we do not store card details).
- Technical data: IP address, browser type, pages visited and referral source, collected through cookies and similar technologies.
3. How we use your data
- To respond to enquiries, prepare quotations and proforma invoices, and fulfil orders (performance of a contract).
- To provide warranty and after-sales support (contract / legitimate interest).
- To meet legal, tax and export obligations (legal obligation).
- To send product updates or offers, only with your consent; you can unsubscribe at any time.
- To measure and improve our website and advertising (consent where required).
4. Cookies and advertising
We use essential cookies for the cart and currency selection. With your consent we use analytics and advertising cookies, including Google Analytics and Google Ads, to measure performance and show relevant ads. You can manage cookies in your browser and opt out of personalised Google ads at adssettings.google.com.
5. Sharing
We do not sell your personal data. We share it only with service providers who help us operate (hosting, email, payment banks, logistics and freight forwarders), with authorities where required by law, and with a successor business if our company is reorganised — always under confidentiality obligations.
6. International transfers
Our servers and team are in India. When you contact us from outside India your data is transferred to India and processed with appropriate safeguards.
7. Retention
We keep enquiry data for up to 3 years and order and invoice records for the period required by Indian tax law (currently 8 years), then delete or anonymise them.
8. Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and restricted access.
9. Your rights
Subject to applicable law (including India’s Digital Personal Data Protection Act, 2023 and, for EU/UK residents, the GDPR), you can request access to, correction or deletion of your data, object to or restrict processing, withdraw consent, and request a copy of your data. Email info@brothers.in. EU/UK residents may also complain to their local data protection authority.
10. Children
This website is intended for business buyers and is not directed at children under 18.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it: Grievance Officer, Brothers Pharmamach (India) Pvt. Ltd., Plot No. 2, Phase II, GIDC Vatva, Ahmedabad 382 445, Gujarat, India. Email: info@brothers.in. You can also reach us through our Contact page. We acknowledge grievances within 24 hours and resolve them within 15 days.
12. Changes
We may update this policy; the date at the top shows the latest version.