1. Who ships your order
All machines sold on this website are manufactured and dispatched by Brothers Pharmamach (India) Pvt. Ltd. from our factory at Plot No. 2, Phase II, GIDC Vatva, Ahmedabad 382 445, Gujarat, India.
2. Dispatch time
Standard machines are dispatched within 7–14 business days of order confirmation (accepted proforma invoice and agreed payment received). Machines configured to your container or with optional features may need longer; the confirmed dispatch date is stated on your proforma invoice.
We do not dispatch on Sundays or Indian public holidays. If a delay occurs we will inform you by email or phone with a revised date.
3. Delivery within India
Delivery charges, if any, are shown on the product page and on your invoice before you pay. Where a product page shows “Free delivery across India”, no delivery charge applies.
Transit time is normally 2–7 business days after dispatch, depending on your location. You will receive the transporter name, LR / tracking number and invoice copy on dispatch.
4. International (export) shipping
Export prices shown on this website are Ex-Works (EXW, Incoterms® 2020) Brothers factory, Ahmedabad, India.
- The buyer pays international freight, insurance, customs clearance at destination, import duties, taxes and local delivery charges.
- You may use your own freight forwarder, or ask us to arrange sea or air freight; we will quote freight separately (FCA, FOB or CIF on request) before you pay.
- Every export machine is supplied in export-worthy packing with commercial invoice, packing list and certificate of origin. Other documents (e.g. legalised invoice, phytosanitary-treated wooden packing) can be provided on request.
- Import permits, registrations and compliance with destination-country rules are the buyer’s responsibility.
5. Risk and ownership
Risk of loss or damage passes to the buyer when the goods are handed to the buyer’s carrier at our factory (EXW) or to the transporter for domestic delivery, unless otherwise agreed in writing. We recommend transit insurance for every shipment.
6. Damage in transit
Inspect the packing on arrival and note any visible damage on the delivery receipt. Report damage to us within 48 hours with photographs at info@brothers.in. We will help you with documents for your insurance or carrier claim, and supply replacement parts under our Returns & Refunds Policy where applicable.
7. Contact
Questions about shipping: info@brothers.in or our Contact page.